Anker Power Bank Recall: Models, Serial Check, Refunds

Every Recalled Anker Power Bank

Most of these recalls cover only certain serial numbers. The A1263 recall covers power banks made between January 2016 and October 30, 2019 and sold in the US. For the 2025 models, Anker’s form checks each serial number. A1647 and A1652 owners whose unit cleared the 2024 recall should check again, since Anker says the 2025 recall is a separate batch.

Why Anker Recalled Them

Every recall in the table is for the same hazard: the lithium-ion battery can overheat, posing fire and burn risks. The incident counts come from the CPSC notices:

• A1263 (June 2025): 19 reports of fires and explosions, two minor burns, and 11 reports of property damage totaling more than $60,700.
• The five 2025 models (September 2025): 33 reports of fires and explosions, four minor burns, and one report of substantial property damage.
• The 2024 batch: 28 reports of overheating, explosions or fires, and two burn injuries to consumers’ hands.

Anker traced the September 2025 recall to battery cells from a single supplier. It says it found the problem through quality checks it added after the earlier recall, and it calls the chance of a failure “minimal.” The CPSC handled it as a Fast Track recall, the program for companies that report a problem and offer a remedy quickly.

How to Check Your Power Bank

1. Find the model number. On the A1263, “PowerCore 10000” and the model number are printed on the bottom. On the 2025 models, the model number is on the back or side, next to the “SN Code.”
2. If the model is on the list, check the serial number. For the A1263, use Anker’s A1263 recall page. For the A1257, A1647, A1652, A1681 and A1689, use Anker’s 2025 recall page. Both pages link to a serial and order number check.
3. Type the serial carefully. Anker notes that recalled serial numbers never contain the letters O or I, so an “O” is a zero and an “I” is a one. Also double-check 1/L and 2/Z.

How to Get a Refund or Replacement

If your serial number qualifies, stop using the power bank right away, even if it seems fine, and unplug anything charging from it. Then file a claim through the same Anker page.

Anker asks for a photo of the power bank showing the model number and serial number, with your name, the date and the word “recalled” written on it in permanent marker. On a black power bank, you can write that on white paper and tape it on. A receipt or order number helps, but Anker doesn’t require one.

What you get back depends on the recall:

• A1263: a free replacement power bank.
• A1257, A1647, A1652, A1681, A1689: a full refund, or a gift card good at Anker, eufy, Soundcore, Anker SOLIX, Nebula and eufyMake.

For help, Anker’s recall line is 800-988-7973 (6 a.m. to 5 p.m. PT, Monday to Friday), or email support@anker.com with the model in the subject line (for example, “Anker A1263 Recall”). If Anker doesn’t respond, the CPSC has a recall complaint form on each recall notice.

How to Dispose of a Recalled Power Bank

Wait until Anker confirms your claim, since it may ask for photos first. Then:

• Don’t put it in the trash or a curbside recycling bin.
• Don’t use the battery drop-off boxes at hardware and electronics stores. The CPSC and Anker both say these aren’t meant for recalled lithium-ion batteries.
• Do call your local household hazardous waste (HHW) center and ask whether it takes recalled lithium-ion batteries. If it doesn’t, your city or county can tell you where to go.

Until then, store it somewhere it can’t start a fire: unplugged, off the bed or couch, and away from anything flammable. Never leave it charging unattended.

Can You Fly With a Recalled Power Bank?

No. The FAA says damaged, defective or recalled lithium batteries must not go in carry-on or checked bags, and power banks can’t be checked at all. A power bank that overheats in a cabin is a real emergency, so leave it home and send it back to Anker.

For power banks that aren’t recalled, the limit is 100 watt-hours without airline approval. Our mAh to Wh calculator converts the mAh rating printed on the back.

Is It Still Safe to Buy Anker?

The recalls are real, and two of them were large. But Anker ran them itself, in cooperation with the CPSC, with refunds or replacements, a serial lookup and a phone line. That’s how a recall should work. Compare it with brands that refuse to recall at all, like the walking pad maker behind the Sperax warning.

Anker also says its newer power banks use upgraded cells. The model we recommend, the Zolo Power Bank (20K, 45W), model A110M, isn’t on any recall list. Our Anker Zolo review covers it in detail.

Not part of any recall (model A110M)

Anker Zolo Power Bank (20K, 45W)

A 20,000mAh power bank with two built-in USB-C cables, 45W output, 30W recharging, and a charge display.

Buy on Amazon↗

If you’d rather switch brands, the best portable chargers guide includes the Belkin Boost Charge Plus 10K, the INIU 10,000mAh and the Nitecore NB20000.

Our top power bank pick

Belkin Boost Charge Plus 10K

A compact 10,000 mAh power bank with built-in Lightning and USB-C cables, USB-C PD fast charging, and passthrough charging.

Buy on Amazon↗

Other Anker Recalls

Anker’s other lithium-ion recalls in the same period weren’t power banks:

• Soundcore and PowerConf Bluetooth speakers (models A3102016, A3302011, A3302031), December 2024: about 69,000 sold on Amazon in 2023. Free replacement.
• EverFrost battery-powered coolers (A17A0, A17A1, A17A2 and the A17B0 battery pack), March 2024: about 5,480. Free replacement battery.

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